Shipping policy

Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with Beru Beauty. This Shipping Policy explains our shipping destinations, order-processing times, delivery options, shipping charges, tracking procedures, and how shipment-related issues are handled.

1. Shipping Destinations

We currently ship to eligible addresses within the United States only. International shipping is not available at this time.

Certain locations, including P.O. boxes, APO/FPO/DPO addresses, U.S. territories, or areas subject to carrier restrictions, may not qualify for every shipping method. Available delivery options will be displayed at checkout.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Additional processing time may be required during promotions, peak seasons, unusually high order volumes, payment reviews, address verification, or when customer confirmation is needed.

Processing time is the period between order confirmation and transfer of the package to the shipping carrier. It does not include carrier transit time.

3. Shipping Methods and Rates

Beru Beauty offers the following shipping options for eligible U.S. orders:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

Shipping charges and available methods will be displayed before checkout is completed. The carrier may be selected based on the delivery destination and service availability.

Expedited shipping reduces carrier transit time but does not shorten the standard 1–2-business-day processing period.

4. Estimated Total Delivery Time

Estimated total delivery time includes processing and carrier transit:

Standard Delivery: approximately 4–7 business days
Expedited Shipping: approximately 3–5 business days

These timeframes are estimates and are not guaranteed arrival dates unless a specific delivery guarantee is expressly displayed at checkout.

Delivery may be delayed by severe weather, holidays, carrier disruptions, emergencies, incorrect addresses, or other events outside our reasonable control.

5. Order Confirmation and Tracking

After an order is successfully submitted, an order confirmation will be sent to the email address provided at checkout.

A shipping confirmation containing tracking information will be sent when the order is prepared for shipment. Tracking may initially display “label created” or “pre-shipment” and can take up to 48 hours to show carrier movement.

Orders containing multiple products may be shipped in separate packages. If Beru Beauty divides an order into multiple shipments, no additional shipping fee will be charged beyond the amount paid at checkout.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, suite, unit, or building information.

Please contact us immediately if an address correction is required. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing begins.

After a package has been transferred to the carrier, we may be unable to redirect it or change its delivery address.

7. Order Changes and Cancellations

Requests to modify or cancel an order should be submitted as soon as possible.

Changes and cancellations cannot be guaranteed after an order enters processing or ships. If an order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

8. Unexpected Fulfillment Delays

If we cannot ship an order within the stated processing period, we will notify the customer and provide a revised estimated shipping date.

The customer may either:

Accept the revised shipping date; or
Cancel the affected order and receive a full refund to the original payment method.

If required consent to the delay cannot be obtained, we may cancel the affected order and promptly issue a full refund. Refunds for unshipped orders will not be limited to store credit.

9. Carrier Delays and Lost Packages

If tracking has not updated for an extended period or a package has not arrived within the estimated delivery window, please contact us with your order number.

We will review the tracking history and, when appropriate, contact the carrier or submit a missing-package inquiry. We will communicate the investigation status and provide a replacement, refund, or other appropriate remedy based on the circumstances and applicable law.

Customers will not be required to resolve a carrier claim without assistance from Beru Beauty.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, please:

Verify the delivery address shown on the order.
Check the mailbox, porch, entrances, reception area, and other secure locations.
Ask household members, neighbors, or building management.
Contact the carrier for available delivery details.

If the package remains missing, contact us promptly so we can review the shipment and assist with the next steps.

11. Damaged, Incorrect, or Incomplete Shipments

If an order arrives damaged, contains an incorrect product, or is missing an item, please contact us promptly and provide:

The order number.
A description of the issue.
Clear photographs of the product, shipping box, packaging materials, and shipping label.

Please retain the product and all original packaging while the matter is reviewed. We will evaluate the information and provide an appropriate replacement, refund, or other resolution when applicable.

12. Returned or Undeliverable Packages

A package may be returned because of an incomplete or incorrect address, refused delivery, carrier restrictions, or unsuccessful delivery attempts.

We will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when reshipment is requested after a return caused by inaccurate customer-provided information.

No additional shipping charge will apply when the package was returned because of an error by Beru Beauty.

13. Returns and Refunds

Product returns, exchanges, and refunds are also governed by our separate Return and Refund Policy. If a shipping-related provision conflicts with applicable consumer-protection law, applicable law will control.

14. Contact Information

For shipping questions or assistance with an existing order, please contact us:

Trade name: Beru Beauty
Email: support@beruglow.store
Address: 23426 Cherbourg Loop, Land O Lakes, FL 34639, United States
Phone: +1 (813) 309-0477